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The Plough Inn is operated by Nostalgia Inns Ltd. This Refund Policy explains when refunds are available for purchases, bookings, or deposits made via our website or directly with us.

1. Deposits

• All deposits paid to secure bookings (e.g., table reservations, events) are non-refundable.

2. Cancellations and Refunds

• If you cancel a booking after paying the balance, refunds will be considered at our discretion, except where required by law.

• Refunds will not be given for services or goods already provided.

3. Faulty Goods or Services

• If you receive a product or service that is faulty or not as described, please contact us at contact@ploughinn.uk.

• We will provide a replacement, repair, or refund as required by the Consumer Rights Act 2015.

4. How to Request a Refund

• Email us at contact@ploughinn.uk or adam@nostalgiainns.co.uk with your booking/order details and reason for the refund.

• Refunds, where applicable, will be processed using the original payment method within 14 days.

5. Changes to This Policy

• We may update this Refund Policy from time to time. The latest version will always be available on our website.

Nostalgia Inns Ltd T/a The Plough Inn
Last updated: September 2025